Effective date: 2026-07-09
This Refund Policy is part of the Terms of Service for the VitruAI service operated by Letzgro, Inc. ("VitruAI").
1. Subscriptions — no refunds
Subscription fees ($60 per Seat per month, or the rate shown at signup) are billed in advance and are non-refundable. You may cancel at any time; your subscription remains active through the end of the current paid period and then stops. We do not provide refunds or credits for partial periods, unused time, or seats removed mid-period.
2. Prepaid credits — non-refundable
Prepaid credit-pool top-ups are non-refundable and have no cash value. Unused credits remain available for Service usage until they expire (as stated at purchase) or the account closes.
3. Free tier
The Free tier involves no payment and is therefore not subject to refunds.
4. Exceptions
We do not offer refunds except where required by applicable law, or at our sole discretion in cases of a confirmed billing error on our side (e.g., a duplicate charge). To raise a billing question, contact [email protected] with your account details.
5. Chargebacks
If you believe a charge is incorrect, contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of the account pending resolution.