Best-effort first response.
Docs, help center, email.
1 business day first response.
Email.
4 business hours first response.
Email + shared Slack/Teams. Included with a Success Package or add-on.
1 hour (P1), named CSM, 99.9% uptime.
Dedicated.
We’ll showcase VitruAI, run a QA pass on a model you share, learn your firm’s requirements, and stand up your first rules.
Prefer email? Send us the details and we’ll reply within one working day.